About Us

Practice Leader / Specialist Support Coordinator

As Practice Leader at Arcadia SSC, Georgie leads a team committed to delivering high quality specialist support coordination services. She oversees the development of comprehensive, client-centred intervention plans tailored to each individual’s unique needs and system involvement. These plans address barriers, identify risks, and create actionable, holistic strategies to support clients in achieving their goals. Georgie fosters collaboration by building strong relationships and communication pathways with NDIS representatives, including the Justice Planning and Children and Young People teams.  

Georgie also provides specialist support coordination for NDIS participants involved in the Justice System, including high-risk offenders subject to varying orders, including Supervised Treatment, Community Treatment, Interim Detention and Community Correction Orders. She has extensive experience working collaboratively with stakeholders to design and implement tailored disability supports. Her approach ensures that functional impairments resulting from disability are addressed effectively while risks to both the individual and the broader community are minimised.

“I believe that true success for our participants comes from collaboration between NDIS services and other key systems, such as the Department of Justice and Community Safety, Department of Families, Fairness and Housing, and Department of Health. Participants with complex needs and disabilities often encounter significant barriers in accessing vital services, including mental health care, welfare support, health services, and drug and alcohol treatment. I am passionate about working with stakeholders across these systems to create integrated, tailored plans that address all aspects of a participant’s needs and risks. No single system can meet these challenges in isolation.  

Having witnessed the high prevalence of neurodevelopmental and psychosocial disabilities among offenders, I believe it is critical for NDIS supports to partner with other agencies. This collaboration is essential to ensure safe transitions back into the community, reduce the risk of recidivism, and empower participants to build independent living skills, ultimately improving their quality of life and creating long-term positive outcomes.” – Georgie

Operations Manager / Specialist Support Coordinator

Shannon brings over a decade of experience in the disability sector, including seven years as a Specialist Support Coordinator. She has worked across London and Australia in multidisciplinary therapy teams, building a strong reputation for supporting adults with complex diagnoses, high-risk behaviours, and psychosocial disabilities such as schizophrenia and bipolar disorder.

Shannon specializes in supporting high-risk offenders with disabilities, addressing multifaceted challenges such as chronic housing instability, acute and treatment-resistant mental health conditions, and co-occurring substance use disorders. She works collaboratively with clients and their care teams to develop innovative, person-centred strategies that promote self-determination and empower individuals to regain control of their lives. Her expertise lies in facilitating seamless transitions from custodial or psychiatric settings back into the community, striving to achieve the best possible outcomes by building stability, independence, and opportunities for long-term success.

“I am deeply committed to supporting our most vulnerable community members and firmly believe that everyone deserves the opportunity to take ownership of their lives and the supports they receive. I have witnessed firsthand how instability, particularly from frequent placement changes, disrupts therapeutic relationships and direct support services, ultimately hindering clients' ability to achieve their goals. My focus is on building strong, trusting connections with clients and their communities, fostering stability and driving long-term, positive outcomes not only for individuals but also for the broader systems that support them.” - Shannon

Specialist Support Coordinator 

Sophia has worked with people with psychosocial disabilities and at risk youth in Wellington, New Zealand, for the past three years whilst completing her Master in Health Psychology. She has now taken her expertise across the ditch, working with Victoria's most vulnerable communities to navigate the NDIS, Justice and Health systems. Sophia is dedicated to supporting participants with complex psychosocial and forensic needs, striving to empower them and promote autonomy in their lives. With a natural ability to build trust, she excels at connecting with young people and individuals who may be reluctant to engage due to past experiences of mistrust in services. Her compassionate and client-centred approach helps create meaningful and lasting change.

"I feel really lucky to have the chance to help individuals boost their confidence and navigate the complicated NDIS system, ensuring they receive the best supports and resources for their unique needs.

With my background in health psychology and support work, I have gained a deep understanding of the unique challenges and intersectionalities faced by vulnerable communities. In this role, I see the opportunity to contribute to a more equitable society, where everyone has the chance to thrive. I am so excited to provide the necessary support and care to help participants on their journey to achieve their goals." - Sophia

Specialist Support Coordinator

Having earned her Bachelor's in Human Services and a Masters in Social Work in 2019, Lia has navigated a purpose-driven career in social work. She began as a mental health practitioner in special development schools, providing crucial support to children and youth with disabilities in primary and high school settings. Progressing into a role as a hospital social worker in a subacute setting, she continued to offer invaluable support to patients during challenging times. Now, armed with both educational and hands-on experience, Lia is dedicated to providing specialised support coordination for clients with complex needs.

“As a committed professional rooted in social work, my passion extends towards securing equitable access for all individuals. Driven by a profound commitment to equity, my professional journey has fortified my dedication to championing the rights of individuals with disabilities. My unwavering focus is on cultivating an inclusive and compassionate environment. I aim to guarantee that every individual, irrespective of ability, can navigate the NDIS with dignity and a comprehensive understanding, facilitating a pathway to support that is both accessible and empowering” - Lia

Drew joined the Arcadia SSC team in 2024 after relocating to Australia, bringing with her a strong academic and professional background in health. Holding both a Bachelor’s and Master’s degree in Health Psychology, Drew offers a deep, holistic understanding of the complexities of illness and the critical role social determinants play in shaping health and wellbeing. Having previously been employed by Victoria University of Wellington as a tutor in the School of Health and Te Whatu Ora (New Zealand’s public health organisation), Drew brings her expertise to supporting NDIS participants with complex needs, focusing on empowering young people transitioning to adulthood. She is particularly passionate about working with those involved in the Justice and Child Protection systems, guiding them to identify their aspirations for adulthood and connecting them with tailored supports to help turn their goals into reality.

“With a passion for health equity, I am excited to be part of the team at Arcadia SSC, where I can contribute to the lives of people with disabilities. Navigating the NDIS can be a challenge, so it is imperative to have professionals who understand the intersectionality and compounding factors in one’s life that can impact accessing care and support. My goal is to build long-lasting, sustainable connections with clients and support in making their NDIS experience one of ease.” - Drew